Just Relax... Products and Services by Gail Seymour / GSPI - Order Info | Retail Sales

Just Relax... ® products and services for relaxation, stress relief, anxiety, panic and insomnia by GSPI

Order Info \| Retail Sales \| Contact Us
	Free Shipping! US Postal Service or FedEx: click here Guarantee \| Returns \| Exchanges \| Disclaimer Our cart processes Visa, M/C, Discover, PayPal. To use your American Express card, click here.

Minimum retail order: $9 | No small order, handling or restocking fees | No hidden charges
Wholesale / drop ship customers: click here | Wholesale / drop ship price list: contact us

TABLE OF CONTENTS

AmEx card payments

commitment

contact the recipient

credit card info

delivery conf / tracking

mail-in orders / snail mail

Delivery confirmation / tracking

We add USPS delivery confirmation to most of our larger packages. This does not apply to first class mail. Our Just Relax... CD ships as a first class letter, not a package. If the CD lost, we'll replace it. If we use FedEx, your order will automatically be insured for $100. We will send you the tracking number.

Ordering a gift?
If you're ordering a gift, the "ship to" address is different from yours, and you indicate that your order is a gift in our cart, we will automatically email you the USPS delivery confirmation or the FedEx tracking number, so that you can access the delivery time and date. After receiving the number, please wait 3 to 5 days; then copy and paste the number into the "track & confirm" box of the USPS web site: click here

Privacy policy
Your name, address, phone, email, and/or any other personal information that you give us by way of an order, or that you provide us during a stress coaching session, will not be shared with or sold to anyone. It is held in strict confidence. Exception: If fraud is suspected; court order. See credit card info below.

Our commitment to you
Your order will arrive safely and on time or we will replace it promptly.

Contact the recipient

If you are ordering a gift for someone else and the "ship to" address is different from yours, please contact the recipient immediately, advising him or her that a package is on its way. We have already had several instances whereby the recipient or addressee refused delivery because he or she didn't order the goods and wasn't expecting a gift. If a package is refused because it was a surprise, or returned because the street number, apartment or zip you provided us was incorrect, you will pay the redelivery charges.

Shopping cart security
Is ordering on our site safe? Yes, although you won't see a little yellow lock on the bottom right of the pages in our shopping cart. This is due to the construction of our site, which is in frames. Your items will go directly to a third party shopping cart, ASecureCart.net. For their privacy policy, scroll up and click on their icon. Your card info will then to go to First Data Corporation / Wells Fargo Bank. The funds will be processed by CardService International, the second largest credit card processing company in the US.

Credit card security
We do not process any credit cards on our site, and although it may appear that we do -- because the design of the shopping cart so closely matches our site design -- we do not. Your card info is entered by you into a third party shopping cart, designed by ASecureCart.net, which maintains their own PCI certificate. For details, click on the SecurityMetrics and ASecureCart.net links / icons above. When we take phone payments, which we do for our wholesale customers and our retail customers occasionally, we bypass both our site and the cart, and input the data manually into a payment service provider owned by First Data Corp. See cart security above. Once we type in the data, we cannot access the card number. Additionally, we do not store any customer credit card info on our computers or in our files. If you are still not comfortable with this scenario, you can always use PayPal instead. There is a link on our PayPal account, once your payment is made, that will automatically send you back to our cart, to view and print a final receipt from us, GSPI / Just Relax.

What is frames?
Enter our site from any page, other than our index / splash or home page, and our cart's address will be different from ours. The reason the cart appears to be part of our site, and there's no yellow lock on our web pages or the cart, is because our site was built in frames. If you entered our site at the front, all subsequent web pages will have the same extension: /body.htm. The site will appear to be under an umbrella. Enter our site from another page, and it will have its own extension. Questions? contact us

Credit card info
The description line on your credit card statement will read: GSPI/JUSTRELAX. If you aren't confident using our cart, or if you don't feel comfortable with this process, simply give us a call and we'll enter your payment directly into the passthrough software provided us by Linkpoint / First Data Corp / Wells Fargo Bank, bypassing our cart. We'll send you a copy of the final receipt via email, as well as a printed copy inside your package.

American Express payments
Our shopping cart accepts Visa, M/C and Discover cards only. To use American Express, please use PayPal. When you get to page 2 of our cart, after you have filled in your name and address, and the recipient's name & address (if different from yours), you will see a payment methods box in red at the bottom of the page. Select PayPal from the drop down box (PayPal should appear in the window), and continue to process your order at PayPal's web site. At the end of the payment process, you will automatically be returned to our cart to print out a "final receipt" from GSPI / Just Relax.

Shipping restrictions
If you purchase one or more of our spa kits or bottle(s) of essential oil, and you're mailing it yourself, please advise the USPS (and any other shippers) that you're mailing liquids. You're allowed to mail a maximum of one ounce liquid per package, but it needs to be packaged (wrapped, boxed) properly. Aromatherapy is not consdired HazMat. Unlike perfume, essential oils do not contain alcohol. For info about mailing liquids, please contact us.

Fraud protection
Due to the high incidence of credit card fraud, our credit card processing company, CardService International / Wells Fargo Bank, has cautioned us not to accept credit card purchases from Indonesia and Nigeria. Merchants are wise to these two countries; fraud has also been detected from Australia.

PayPal payments
Register with PayPal to pay us by check, bank debit (cash) or American Express. If you are paying with Visa, Discover or MasterCard, we prefer that you use our credit card processing company, CardService International, as it is nearly impossible to reach PayPal by phone, and it takes days to get a response by email, should we have a question about your order. Please remit your payment to this email address: relax2sleep@aol.com. PayPal must be able to verify your account info, protecting us from fraud, before we can ship your order. If you have difficulty placing your order using PayPal, please contact us.

Mail-in order / Snail Mail payments
Add all of your products to our shopping cart. When you click on the "Check Out Now" button, select the Mail-In Check / Money Order payment method. Mail us a copy of the final receipt, along with a cashier's check or money order in US dollars, or a personal check drawn on a US bank. If you pay by check, either by snail mail or via the Internet, we will not ship your order until your check has cleared.

Phone orders
Please call us toll-free at 888-499-0044 (US and Canada) or 561-499-0044 during regular business hours, and we will take your credit card order over the phone. Please allow 3 to 5 minutes for the call. Will be typing your info into our shopping cart for you as a courtesy. We have an e-business, which means that all payments are processed electronically online. If we are unavailable, please leave us a message and we'll call you back the same or next business day. We will call you back even if you are overseas.

Order processing time
We will process and ship your order within 24 hrs of receiving payment. Allow 48 hrs for special orders.

Free shipping
Small packages such as 1 CD and 1 or 2 bottles of aromatherapy -- where the package weighs 13 ounces or less -- ship first class USPS airmail. Larger packages ship USPS parcel post / ground, USPS priority mail / 2 to 3 day air, or FedEx ground (to the midwest and western states). By offering you free shipping on our site, depending upon where you live and the weight of the spa kit you order, you will be saving between $8 and $13. We will tell you the shipper and shipping method we used in a separate email, along with the FedEx tracking number or USPS Delivery Confirmation number. If you require faster delivery than what we provide free of charge, see shipping options. Insurance: With FedEx $100 of insurance is provided at no charge; with the USPS insurance is extra.

Shipping options / Express mail
The availabilty of express mail / guaranteed next day delivery depends upon the time of day we receive your order and our daily workload. Same day express mail packages need to be ready to bring to the USPS or FedEx by 2 PM at the latest. You will pay the difference between free shipping and express. Please do not process your rush order thourgh our cart. Call us for availability and a shippping quote first.

Shipping options / International mail
We offer free international shipping on small items purchased at retail, such as 1 CD and up to 2 bottles of aromatherapy -- but not on promotional items. We ship our home spa kits free within the Continental United States, Alaska, Hawaii, Puerto Rico, APO/FPO (US military bases) and US protectorates -- and first class airmail (not priority mail) throughout Canada. To ship one spa kit to Europe, you'll pay about $27 for USPS airmail and approximately $37 for USPS priority mail. See our site for special offers on international shipping discounts. We also have an account with Federal Express. We will provide with a quote for both USPS and FedEx and let you decide. With FedEx you save 16% off their regular rates through our affiliation with Amazon.com. With FedEx your package is automatically insured for $100.

Shipping promotion / International package
We offer free shipping worldwide on our light weight, small items. For us to ship first class airmail, in order to save money, rather than priority mail, which costs $5.00, the package must weight 13 ounces or less. Free shipping on our heavier items, such as home spa kits, is restricted to the Continental US, AK, HI, PR APO/FPO, US protectorates and Canada. We ship USPS ground to Canada. If you order a heavier item, such as a home spa kit, and you live outside the areas listed above, you may process your order through our cart, and we will let you know the balance due, before we ship. We highly recommend that you go to usps.com to get their rates before ordering. Example: Say a spa kit costs $25.00 to ship to the UK. It costs us on average $10.00 to offer free shipping. $25.00 (actual cost to the UK) - $10.00 (free shipping) = $15.00 (balance due before we ship).

Gail Seymour Productions, Inc. (CD production)
GSPI Aromatherapy Products & Home Spa Kits
          dba Just Relax ®

Relaxwear by Gail Seymour / www.relaxwear.net -- wearable art clothing & household accesssories

Phone: International & domestic: 561-499-0044
            Toll-free; Cont US, AK, HI, CAN: 888-499-0044
Hours:   9 AM - 6 PM, Monday - Saturday, Eastern
Mail:      PO Box 8381, Delray Beach, Florida 33482

International customers, please call us during business hours. If we are unavailable, please leave us a detailed message. When you leave your phone number, start with the country code. If your inquiry is appropriate, we will call you back within 24 hours, or email us at:

Email: info@justrelax.cc | Fax: email or call us for our fax #

When you write, please type several words into the subject line that would be meaningful to us, such as the product code or description, order number, etc. Something that will indicate to us that your email is not spam. If we do not respond within 3 business days, please call us. It's likely that your email went to spam and that it was either never received or deleted.

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